<h3 id="isPasted">Where do you ship?</h3><p>We currently ship in the United-States, Canada, Guam and all US Military Bases.</p><p>For shipping outside of these countries, please reach out to our support through our <a href="https://knights-gear-support.gorgias.help/en-US">helpdesk</a>.</p><h3 id><br></h3><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery. &#xA0;There is a chance that due to global supply chain issues an item may be temporarily out of stock. &#xA0;When this happens - your order will show IN PROGRESS. &#xA0;Due to the high volume of orders we are not able to notify each client of the backorder at this time.</p><p>Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:</p><p>- United-States: East Coast 1-2 days, Central and Southern - 2 -3 days, Western 4 - 6 Days<br style="box-sizing: border-box;">- Canada: <span style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Eastern Provinces - 5 days, Central Provinces - 8 days, Western Provinces 10 - 12 days&#xA0;</span></p><p>Guam and Military Bases: APO, FPO and Guam shipments are handled by USPS and can take up to two weeks.</p><h3 id="do-you-offer-fast-shipping">Do you offer fast shipping?</h3><p>We offer fast shipping in the US only and Expedited shipping is not available on Personalized or Customized Orders. &#xA0;Please do not choose this option if your order contains a Personalized or Customized Item.</p><p>You can select fast shipping after having entered your delivery location.</p><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your <a href="https://knightsgearusa.myshopify.com/account/login">account page</a> on the website.</p><h3 id="what-if-im-not-home">What if I&apos;m not home?</h3><p>If you&apos;re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.</p><p>You may also have to go to your local post office to collect your package in case it cannot be delivered to you.</p><h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3><p>Deliveries in Canada will have to pay customs, duties and taxes as well as custom clearance fee.</p><p>Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.</p><p>For more information, please refer the to website of the delivery partner handling your delivery. &#xA0;</p><h3 id="-1"><br></h3><p><br></p><p><br></p>

Shipping

<h3 id="isPasted">Do you accept returns?</h3><p>We do accept returns in respect to the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 28 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>To ask for a return, please <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a> to get started.</p><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3><p>We do accept exchanges and they follow the same conditions as returns</p><p>In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.</p><p>Please <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a> to get started.</p><h3 id="are-returns-free">Are returns free?</h3><p>If you have been sent the wrong item by our warehouse or your item is defective your return is free.</p><p>If you would like to exchange for a different color or size you will need to pay for the return labels.</p><p>Returns from outside of the US are the responsibility of the buyer.</p><p>Feel free to contact our support agents through our <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">return manager</a>.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are confirmed within 14 days of receiving the package at our warehouse.</p><p>Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.</p><p><br></p><h3 id="when-will-i-see-my-credit-on-my-credit-card">When will I see my credit on my credit card?</h3><p>Please note that once the package is received - it is placed in a holding area awaiting the returns processing team so if you see that your package is delivered.... please give us up to 14 days to process this once it is in our warehouse.</p><p>We will refund your card once the return has been processed and this will take an additional 3 - 4 business days depending on your credit card service or bank.</p><h3 id><br></h3>

Returns & exchanges

<h3 id="isPasted">Can I change or cancel my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through the helpdesk.</p><p><br></p><h3 id><br></h3>

Changes & cancellations

<h3 id="isPasted">What payment methods do you accept?</h3><p>You can purchase on our website using a debit or credit card and we are working on adding a VIP Points payment in the future.</p><p>We additionally offer support for Paypal.</p><p>We no longer offer checks as a form of payment as Supreme allows each Council to obtain a debit card.</p><p>You can chose these payment methods at checkout.</p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.</p><p>If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding &#xA0;conversation rate of the currency you choose.</p><h3 id="do-you-offer-3-or-4-times-payment-option">Do you offer 3 or 4 times payment option?</h3><p>We accept 3 times payment thanks to our partner Affirm.</p><p>You will be able to chose that payment option on checkout.</p><h3 id><strong>&#xA0;</strong></h3>

Payment

<h3 id="do-you-offer-gift-certificates"><strong>Do you offer gift certificates?</strong></h3><p>We currently offer electronic Gift Cards which automatically sends a message via email to the receiver letting them know that they have been given a Gift Certificate. &#xA0;Please see the Gift Certificate page here:</p><p><br></p><h3 id="how-long-are-gift-certificates-valid-for"><strong>How long are gift certificates valid for?</strong></h3><p>Gift Certificates are downloaded into the Knights Personal Profile and are available for use on any purchase by applying the gift certificate value at checkout. &#xA0;The Gift Certificate value does not expire.</p><p><br></p><h3 id><br></h3>

Gift Certificates

Please email your request to custom@knightsgearusa.com with specific council order questions regarding volume pricing or ideas that you may need for fundraising, events, or team sponsorships. Our creative sales team is happy to create one of a kind g

<h3 id="what-if-i-want-to-order-in-large-quantities-or-would-like-to-order-something-that-i-dont-see-in-the-store">WHAT IF I WANT TO ORDER IN LARGE QUANTITIES OR WOULD LIKE TO ORDER SOMETHING THAT I DONT SEE IN THE STORE?</h3><p><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 14px; caret-color: rgb(17, 40, 102); color: rgb(17, 40, 102); font-family: arial, helvetica, sans-serif;"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline;"><br></strong>Please email your request to <span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-decoration: underline;"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px;">custom@knightsgearusa.com</strong></span>&#xA0;</span><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 14px; caret-color: rgb(17, 40, 102); color: rgb(17, 40, 102); font-family: &quot;Open Sans&quot;, sans-serif;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-family: arial, helvetica, sans-serif;">with specific council order questions regarding&#xA0;</span><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-family: arial, helvetica, sans-serif;">volume pricing or ideas that you may need for fundraising, events, or team&#xA0;</span><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-family: arial, helvetica, sans-serif;">sponsorships. Our creative sales team is happy to create one of a kind gifts for&#xA0;</span><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-family: arial, helvetica, sans-serif;">your Council activities!</span></span></p>

Custom Orders

Support Email: support@knightsgearusa.com

Knights Gear Support

Information about shipping, delivery and ordering from us.

Ordering

General

Returns

Other