<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order. &#xA0;If you do not see the Order Confirmation - please check your junk mail.</p><p>Please note - we do not split ship and all items in your order must be complete to ship the order. &#xA0;We suggest you order non-personalized items separately if you are in a hurry to get your Knights Gear.</p><p>If your order reads IN PROGRESS that means we are working on shipping this out or there is one item that may be out of stock and we are waiting for it to come in to ship your order all together.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your <a href="https://knightsgearusa.myshopify.com/account/login">account page</a> on the website.</p><h3 id><br></h3><h3 id="isPasted">How Long Do Personalized Items Take To Ship?</h3><p>Generally - personalized items (items where you paid extra to have your Council or Assembly Name and Number Added) take approximately 2 - 3 weeks to personalize depending on the volume of orders. &#xA0;This will fluctuate given both the Calendar year and the Columbian year. &#xA0;Please note that personalized items will show &quot;In Process&quot; until the time that they ship and we are not able to tell you an exact date of shipment.</p><h3 style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;" id="-1"><br></h3><h3 id="isPasted" style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">How Long Do Custom Council Items Take To Ship?</h3><p style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Knights Gear offers Custom Council Items where you have added your Council or Assembly Name and Number &#xA0;to a group of apparel items, hats, banners, table clothes or signs. &#xA0;The production time for each item varies but you can plan on generally the non- apparel items (Banners, Tablecloths, Flags) taking 2 - 3 weeks. &#xA0;</p><p style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Custom Council Apparel items for your Council or Assembly should take approximately 3 -4 weeks to personalize depending on the volume of orders. &#xA0;This will fluctuate given both the Calendar year and the Columbian year. &#xA0;Please note that personalized items will show &quot;In Process&quot; until the time that they ship and we are not able to tell you an exact date of shipment.</p><h3 style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;" id="-2"><br></h3><h3 id="isPasted" style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">How Long Do Custom Chalice Orders Take To Ship?</h3><p style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Knights Gear offers Chalice, Ciborium and other Memorial Items made in the USA. These items may include and engraving of a Knights Name or your Council or Assembly name and number. &#xA0;The production time for each item varies but you can plan on production generally taking 4 - 5 weeks. &#xA0;</p><h3 style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;" id="-3"><br></h3><h3 id="isPasted" style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">How Long Do Custom Ring Orders Take To Ship?</h3><p style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Knights Gear offers Custom Rings made in the USA. These items are each individually hand crafted based on your size, the metal and the stone you choose. &#xA0;The production time for each item varies but you can plan on production generally taking 6 - 8 weeks. &#xA0;</p><p style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><br></p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through the <a href="https://knights-gear-support.gorgias.help/en-US">helpdesk</a>.</p><h3 id="-4"><br></h3><h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently ship in the United-States, Canada, Guam and all US Military Bases.</p><p>For shipping outside of these countries, please reach out to our support through our <a href="https://knights-gear-support.gorgias.help/en-US">helpdesk</a>.</p><h3 id="-5"><br></h3><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery. &#xA0;There is a chance that due to global supply chain issues an item may be temporarily out of stock. &#xA0;When this happens - your order will show IN PROGRESS. &#xA0;Due to the high volume of orders we are not able to notify each client of the backorder at this time.</p><p>Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:</p><p>- United-States: East Coast 1-2 days, Central and Southern - 2 -3 days, Western 4 - 6 Days<br style="box-sizing: border-box;">- Canada: <span id="isPasted" style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Eastern Provinces - 5 days, Central Provinces - 8 days, Western Provinces 10 - 12 days&#xA0;</span></p><p><span id="isPasted">Guam and Military Bases: APO, FPO and Guam shipments are handled by USPS and can take up to two weeks.</span></p>

General

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>You can purchase on our website using a debit or credit card and we are working on adding a VIP Points payment in the future.</p><p>We additionally offer support for Paypal.</p><p>We no longer offer checks as a form of payment as Supreme allows each Council to obtain a debit card.</p><p>You can chose these payment methods at checkout.</p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.</p><p>If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding &#xA0;conversation rate of the currency you choose.</p><h3 id="do-you-offer-3-or-4-times-payment-option">Do you offer 3 or 4 times payment option?</h3><p>We accept 3 times payment thanks to our partner Affirm.</p><p>You will be able to chose that payment option on checkout.</p>

Payment

<h3 id="isPasted">Where do you ship?</h3><p>We currently ship in the United-States, Canada, Guam and all US Military Bases.</p><p>For shipping outside of these countries, please reach out to our support through our <a href="https://knights-gear-support.gorgias.help/en-US">helpdesk</a>.</p><h3 id><br></h3><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery. &#xA0;There is a chance that due to global supply chain issues an item may be temporarily out of stock. &#xA0;When this happens - your order will show IN PROGRESS. &#xA0;Due to the high volume of orders we are not able to notify each client of the backorder at this time.</p><p>Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:</p><p>- United-States: East Coast 1-2 days, Central and Southern - 2 -3 days, Western 4 - 6 Days<br style="box-sizing: border-box;">- Canada: <span style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;">Eastern Provinces - 5 days, Central Provinces - 8 days, Western Provinces 10 - 12 days&#xA0;</span></p><p>Guam and Military Bases: APO, FPO and Guam shipments are handled by USPS and can take up to two weeks.</p><h3 id="do-you-offer-fast-shipping">Do you offer fast shipping?</h3><p>We offer fast shipping in the US only and Expedited shipping is not available on Personalized or Customized Orders. &#xA0;Please do not choose this option if your order contains a Personalized or Customized Item.</p><p>You can select fast shipping after having entered your delivery location.</p><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your <a href="https://knightsgearusa.myshopify.com/account/login">account page</a> on the website.</p><h3 id="what-if-im-not-home">What if I&apos;m not home?</h3><p>If you&apos;re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.</p><p>You may also have to go to your local post office to collect your package in case it cannot be delivered to you.</p><h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3><p>Deliveries in Canada will have to pay customs, duties and taxes as well as custom clearance fee.</p><p>Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.</p><p>For more information, please refer the to website of the delivery partner handling your delivery. &#xA0;</p>

Shipping

<h3 id="do-you-accept-returns">Do you accept returns?</h3><p>We do accept returns in respect to the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 28 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>To ask for a return, please <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here&#xA0;</a>to get started.</p><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3><p>We do accept exchanges and they follow the same conditions as returns</p><p>In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.</p><p>Please <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a> to get started.</p><h3 id="are-returns-free">Are returns free?</h3><p>If you have been sent the wrong item by our warehouse or your item is defective your return is free.</p><p>If you would like to exchange for a different color or size you will need to pay for the return labels.</p><p>Returns from outside of the US are the responsibility of the buyer.</p><p>Feel free to contact our support agents through our <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">return manager</a>.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are confirmed within 14 days of receiving the package at our warehouse.</p><p>Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.</p><p><br></p><h3 id="when-will-i-see-my-credit-on-my-credit-card">When will I see my credit on my credit card?</h3><p>Please note that once the package is received - it is placed in a holding area awaiting the returns processing team so if you see that your package is delivered.... please give us up to 14 days to process this once it is in our warehouse.</p><p>We will refund your card once the return has been processed and this will take an additional 3 - 4 business days depending on your credit card service or bank.</p><p><br></p>

Returns

<h3 id="do-you-have-physical-stores">Do you have physical stores?</h3><p>We currently don&apos;t have any permanent physical stores but we will be creating Pop Up Shops at Supreme Convention and the State Deputies Meeting each year.</p><p>If you are an approved Country Store Partner with Knights of Columbus - please reach out to <a href="mailto:Custom@knightsgearusa.com">Custom@knightsgearusa.com</a> with any questions you have about Country Store ordering. &#xA0;Only Supreme pre-approved vendors are eligible to provide Country Store services.</p><p><br></p><h3 id="is-there-a-warranty">Is there a warranty?</h3><p>We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 28 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>If you have a return or exchange request resulting from a defective item please visit our <a href="https://knights-gear.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">returns center</a>.</p><p><br></p><h3 id="i-have-a-product-suggestion---who-do-i-contact">I have a product suggestion - who do I contact?</h3><p>Knights have great traditions and ideas for programs and fundraising! &#xA0;If you would like us to consider carrying an item - please email <a href="mailto:Custom@knightsgearusa.com">Custom@knightsgearusa.com</a> and provide a full description and any photos so we can review with the Supreme Office. &#xA0;</p><p><br></p><h3 id="isPasted">Are your products Made in the USA?</h3><p>As everyone is aware, the supply chain is a global entity and so are our items on Knights Gear. &#xA0;We have a section of items that are Made in the USA. &#xA0;Many apparel items are no longer made the USA as US fabric mills and sewing factories have closed. &#xA0;We try to source all of our items to be made as close to the US as possible while still providing the high quality and value pricing that our Knights demand.&#xA0;</p><p><br></p><p><br></p><p><br></p>

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Support Email: support@knightsgearusa.com

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